Effective Date: 10 August 2026
Last Updated: 10 August 2026
1. Introduction and Acceptance
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Luxora Digital Marketing (“Luxora,” “we,” “us,” or “our”), governing your access to and use of our website, services, and any related offerings.
By accessing our website at www.luxoradigitalmarketing.com, submitting a strategy session application, engaging our services, or otherwise using our offerings, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our website or services.
These Terms apply to all visitors, prospective clients, and current clients of Luxora Digital Marketing, including but not limited to:
• Visitors browsing our website and content
• Prospective clients submitting enquiries or strategy session applications
• Clients engaged in active service agreements
• Subscribers to our newsletters, insights, or communications
2. Definitions
For the purposes of these Terms, the following definitions apply:
• “Services” means all digital marketing, strategy, creative, technical, and consulting services provided by Luxora, including but not limited to luxury performance marketing, brand strategy, website design, SEO, content creation, and social media management.
• “Client” means any individual, company, brand, or organisation that engages Luxora’s Services or submits an enquiry.
• “Deliverables” means all work product, materials, content, designs, reports, and other outputs created by Luxora in the course of providing Services.
• “Intellectual Property” means all patents, copyrights, trademarks, trade secrets, and other proprietary rights.
• “Confidential Information” means all non-public, proprietary, or confidential information disclosed by either party.
• “Agreement” means these Terms together with any signed proposal, statement of work, or service contract.
• “Fees” means all charges, payments, and costs payable by the Client for Services.
3. Description of Services
Luxora provides specialised digital marketing services exclusively for luxury fashion brands, including but not limited to:
• Luxury Performance Marketing and paid media management
• Luxury Brand Strategy and positioning
• Luxury Website Design and Conversion Rate Optimization
• Luxury SEO and AI Search Optimization
• Luxury Content and Social Media Marketing
• Heritage and Craft Storytelling
• Strategic consulting and advisory services
The specific scope, deliverables, timelines, and fees for Services will be detailed in a separate proposal or statement of work agreed upon by both parties. In the event of any conflict between these Terms and a signed proposal or statement of work, the signed proposal or statement of work shall prevail.
Luxora reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, with reasonable notice to the Client. We will not be liable to you or any third party for any modification, suspension, or discontinuation of Services.
4. Client Obligations
To enable Luxora to deliver Services effectively, the Client agrees to:
1. Provide timely, accurate, and complete information, materials, and access necessary for the performance of Services.
2. Respond to requests for feedback, approvals, and decisions within the timeframes specified in the project timeline or as otherwise agreed.
3. Grant Luxora necessary access to websites, analytics accounts, advertising platforms, social media accounts, and other digital assets as required for service delivery.
4. Ensure that all materials, content, and information provided to Luxora do not infringe upon the intellectual property rights of any third party.
5. Appoint a primary point of contact authorised to make decisions on behalf of the Client.
6. Cooperate in good faith and maintain open communication throughout the engagement.
Failure to meet these obligations may result in delays, additional fees, or termination of Services. Luxora will not be held responsible for delays caused by the Client’s failure to provide necessary materials, feedback, or access.
5. Fees and Payment Terms
5.1 Fee Structure
Fees for Services will be set forth in the applicable proposal or statement of work. All fees are quoted in the currency specified in the proposal and are exclusive of applicable taxes, duties, and third-party costs unless otherwise stated.
5.2 Payment Schedule
Unless otherwise agreed in writing:
• Project-based engagements require a 50% deposit before commencement, with the remaining 50% due upon completion or as milestones are achieved.
• Retainer-based engagements require payment in advance of each monthly service period.
• Additional services or out-of-scope work will be quoted separately and require written approval before commencement.
5.3 Late Payments
Payments not received within 14 days of the due date will incur a late fee of 1.5% per month on the outstanding balance. Continued non-payment may result in suspension of Services, withholding of Deliverables, or termination of the Agreement.
5.4 Expenses and Third-Party Costs
The Client is responsible for all third-party costs incurred in connection with Services, including but not limited to advertising spend, software subscriptions, stock imagery, photography, videography, and media placement fees. These costs will be billed separately or reimbursed as agreed.
5.5 Currency and Methods
All payments must be made in the currency specified in the proposal. Accepted payment methods include bank transfer, credit card, and other methods as agreed upon. The Client is responsible for any bank fees, transfer charges, or currency conversion costs.
6. Intellectual Property Rights
6.1 Luxora’s Intellectual Property
All intellectual property rights in and to Luxora’s proprietary methodologies, tools, frameworks, templates, software, and pre-existing materials remain the exclusive property of Luxora. The Client receives a limited, non-exclusive, non-transferable licence to use such materials solely in connection with the Services provided.
6.2 Client’s Intellectual Property
The Client retains all intellectual property rights in and to its pre-existing materials, brand assets, trademarks, and proprietary information provided to Luxora. Luxora receives a limited licence to use such materials solely for the purpose of delivering the agreed Services.
6.3 Deliverables Ownership
Upon full payment of all fees, the Client will own all final Deliverables specifically created for the Client under the Agreement, subject to Luxora’s retained rights in underlying methodologies, tools, and pre-existing intellectual property. Luxora retains the right to use general concepts, techniques, and know-how developed during the engagement.
6.4 Portfolio and Promotional Use
Luxora reserves the right to display completed work, case studies, and project outcomes in its portfolio, website, marketing materials, and award submissions, unless the Client requests confidentiality in writing and Luxora agrees in writing. Luxora will seek the Client’s approval before publicly identifying the Client by name in case studies.
7. Confidentiality
7.1 Obligation of Confidentiality
Both parties agree to maintain the confidentiality of all Confidential Information disclosed during the engagement. Confidential Information includes but is not limited to business strategies, financial information, customer data, marketing plans, proprietary processes, and any other information marked or reasonably understood to be confidential.
7.2 Permitted Disclosures
Confidential Information may be disclosed only:
• To employees, contractors, or advisors who have a need to know and are bound by confidentiality obligations
• As required by law, regulation, or court order, provided the disclosing party gives prompt notice to the other party
• With the prior written consent of the disclosing party
7.3 Duration
The confidentiality obligations under this Section shall survive termination of the Agreement for a period of five (5) years, or indefinitely for trade secrets.
8. Limitation of Liability
8.1 Disclaimer of Warranties
Luxora provides Services on an “as is” and “as available” basis. While we strive for excellence in every engagement, we make no warranties, express or implied, regarding the results, outcomes, or performance of our Services. We do not guarantee specific rankings, traffic levels, conversion rates, revenue increases, or return on investment.
8.2 Limitation of Liability
To the maximum extent permitted by applicable law, Luxora’s total liability arising out of or relating to these Terms or the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Client to Luxora in the twelve (12) months preceding the event giving rise to liability.
8.3 Exclusion of Consequential Damages
In no event shall Luxora be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, even if advised of the possibility of such damages.
8.4 Force Majeure
Luxora shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, internet outages, or government actions.
9. Term and Termination
9.1 Term
The Agreement commences on the date specified in the proposal or statement of work and continues until the Services are completed or the Agreement is terminated in accordance with this Section.
9.2 Termination by Client
The Client may terminate the Agreement by providing thirty (30) days’ written notice to Luxora. In the event of termination, the Client shall pay all fees for Services rendered and expenses incurred up to the termination date. No refunds will be provided for deposits or advance payments unless otherwise agreed in writing.
9.3 Termination by Luxora
Luxora may terminate the Agreement immediately upon written notice if the Client:
• Fails to make payment when due and does not remedy the breach within fourteen (14) days
• Breaches any material provision of these Terms and fails to remedy the breach within fourteen (14) days of written notice
• Engages in conduct that is unlawful, unethical, or damaging to Luxora’s reputation
9.4 Effect of Termination
Upon termination, all licences granted by Luxora to the Client shall terminate, and the Client shall cease all use of Luxora’s intellectual property. Luxora shall deliver all completed Deliverables for which payment has been received. Any outstanding fees shall become immediately due and payable.
10. Refund Policy
10.1 General Policy
All fees paid to Luxora are non-refundable unless otherwise agreed in writing. This includes deposits, monthly retainers, project fees, and any other charges. Luxora invests significant time, expertise, and resources into every engagement from the moment work commences.
10.2 Exceptional Circumstances
In exceptional circumstances, and at Luxora’s sole discretion, partial refunds may be considered if:
• Services have not yet commenced and the Client provides written notice of cancellation within seven (7) days of payment
• Luxora is unable to commence or complete Services due to circumstances within Luxora’s control
• Both parties mutually agree in writing to a refund arrangement
10.3 No Refunds for Completed Work
No refunds will be issued for work that has been completed, Deliverables that have been delivered, or Services that have been rendered, regardless of the Client’s satisfaction with the results or outcomes achieved.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].
For clients in the European Economic Area (EEA), United Kingdom, and other jurisdictions with specific consumer protection laws, your statutory rights under applicable regulations are respected and upheld in addition to the provisions of these Terms.
12. Dispute Resolution
12.1 Good Faith Negotiation
In the event of any dispute arising out of or relating to these Terms or the Services, the parties agree first to attempt to resolve the dispute through good faith negotiation. Either party may initiate negotiation by providing written notice to the other party describing the dispute and proposing a resolution.
12.2 Mediation
If the dispute cannot be resolved through negotiation within thirty (30) days, the parties agree to attempt to resolve the dispute through non-binding mediation administered by a mutually agreed mediator. The costs of mediation shall be shared equally by both parties.
12.3 Arbitration or Litigation
If mediation is unsuccessful, either party may pursue resolution through binding arbitration or litigation in accordance with Section 11 (Governing Law and Jurisdiction). The prevailing party in any dispute shall be entitled to recover reasonable legal fees and costs from the other party.
13. Changes to Terms of Service
Luxora reserves the right to modify or update these Terms at any time, at our sole discretion. When we make material changes, we will notify you by:
• Posting the updated Terms on our website with a revised effective date
• Sending an email notification to registered clients and users
• Displaying a prominent notice on our website
Your continued use of our website and Services after any changes constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue use of our website and Services immediately.
14. General Provisions
14.1 Entire Agreement
These Terms, together with any signed proposal, statement of work, or other written agreement, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements, understandings, and negotiations.
14.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
14.3 Waiver
No waiver of any provision of these Terms shall be effective unless in writing and signed by the waiving party. A waiver of any breach shall not constitute a waiver of any subsequent breach.
14.4 Assignment
The Client may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of Luxora. Luxora may assign these Terms without restriction upon notice to the Client.
14.5 Independent Contractors
The parties are independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between the parties.
14.6 Notices
All notices under these Terms shall be in writing and delivered to the addresses specified in the Agreement or as otherwise notified by the parties. Notices may be delivered by email, courier, or registered mail.
15. Contact Information
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
Luxora Digital Marketing
Email: support@luxoradigitalmarketing.com
Website: www.luxoradigitalmarketing.com
Address: Apex, North Carolina, 27502, USA
We aim to respond to all legal and contractual enquiries within 48 hours. For formal disputes or legal notices, please ensure all communications are in writing and clearly identify the nature of the enquiry.
Luxora Digital Marketing
The Growth Engine for Luxury Fashion Brands